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Career Opportunities

The Alchin Long Group culture is based on value creation. What differentiates us is a unique combination of a caring and performance-oriented culture in everything we do. Developing our people and growing our company go hand in hand for us to achieve success.
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Customer Service Representative


Customer Service Representative

  • New offices with on-site parking

  • Training and development opportunities

  • Friendly work environment with excellent benefits

If you enjoy a busy office environment, dealing with customers and generally helping people this could be the role for you!

 

Who we are?

As an Australian family owned business, we operate a number of iconic and best loved brands to numerous market.  We’ve got a reputation for doing great things for our customers.  Our vision is to become a world renowned premium construction product manufacturer and we won’t get there without making sure we have the right people driving it.

We’ve got world leading products and the ambition and drive which comes from decades of putting people at the heart of what we do.  Operating our brands, Azuma, Doric, Cowdroy, Colonial Castings and Lock and Roll from our state of the art head office facility in Sydney’s growing west.

We aim to provide a fun, engaging culture that encourages innovative ideas and new ways of thinking.

Your new role

You will be working in a busy, environment, providing a thorough customer service experience and effectively managing any issues and resolving queries as the first point of contact.  Processing customers’ orders and providing confirmation in a timely manner.  You will build strong relationships with customers and have a proactive approach to problem solving, a helpful friendly manner and be someone who genuinely likes being on the phone.

What you’ll need to succeed

We are ideally looking for candidates that possess the following;

  • 2-3 years’ experience in a similar role

  • Flexible to work a rotating shift, Mon – Fri 7.30am – 5pm

  • Excellent written and verbal communication skills

  • Excellent organisational and time management skills

  • Excellent and confident customer service skills

  • Ability to multi-task, manage competing priorities and meet agreed timeframes

  • Ability to work both collaboratively as part of a team and independently

  • A flexible and self-motivated attitude

  • Knowledge of the Window and Door Industry and/or Timber & Joinery Industry would be beneficial

How to apply?

To secure this role within an organisation that prides itself on diverse career opportunities, please submit your confidential resume and cover letter to recruitment@alchinlong.com

Please ensure your cover letter addressees your suitability for the role in relation to the skills, experience and attributes listed above. Closing date 7 September 2017.

No agencies please.

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Technical Sales Representative – Doric Products


The Alchin and Long Group is a market leader in the supply of hardware to the Window and Door fabrication industry with offices in New Zealand and Southeast Asia.  The Alchin and Long Group currently has an opportunity for an additional energetic sales person to join its successful Sales team.

The Alchin and Long Group, is the largest privately owned window and door hardware manufacturer in Australia.

This role will be based in Sydney Metro area and reports into the NSW Regional Manager. The successful applicant will be responsible for maintaining and growing customers across Sydney.

The key responsibilities of this rewarding new role will include:

  • Successful management and development of allocated territory,
  • Call segments will include aluminium and timber window fabricators, cabinet makers, glaziers, hardware distributors and all product associated markets,
  • Meeting and exceeding sales objectives and KPI’s,
  • Building and maintaining relationships with customers,
  • Timely and accurate reporting, and
  • The ability to work autonomously, (will include some country and interstate travel) from your home base.

A positive attitude and commitment to the role are key ingredients to be successful in this new career.

Applicants will need to be results driven and a strong team player, who will be relied upon to follow through on commitments.

Knowledge of the aluminium window and door industry and/or the timber joinery industry would be an advantage but is not essential, as extensive product training will be provided to the successful applicant.

Closing date for Applications is 21 August 2017

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Marketing Brand Coordinator


Marketing Brand Co-ordinator

Looking for a marketing role out west?

Looking for a young and fun team?

Well it’s time to join the Alchin Long Group

Who are we?

As an Australian owned family business we operate on our 6 core values, Respect, Courage, Passion, Honesty, Loyalty and Empathy. Our core values are the basis of everything that we do. From celebrating our people through monthly birthday parties, seasonal catch up lunches with the CEO, Christmas, Easter, Melbourne cup, Songkran Festival (water festival) and so much more. We value and actively promote a work life balance. Our purpose with great people is to create innovative solutions through a culture of empowerment. Operating our brands Azuma, Doric, Cowdroy, Colonial Castings and Lock and Roll from our state of the art head office facility in Sydney’s growing west.

So who are you?

You’ve got some experience; 2+ years and are qualified in graphic design and or marketing. You love the idea of working as part of a team and learning new things everyday. You are looking for a role and a company that you can continue to learn in and recognised for your efforts. Most of all you are looking to join a company that values everyone’s opinion.

What will you be doing within the company?

This job requires a number of duties which will have you working with both internal members of staff and external members of the public. Some of the duties you will complete include tasks such as;

  • Lead creative development and create motivating stimulus to get targeted population to “take action”
  • Co-ordinate marketing and advertising activities to ensure consistency with brand strategy
  • Create and Co-ordinate packaging, branding and promotion of the products within the brand
  • Designing, editing and producing a range of marketing collateral, print and web advertising, promotional items etc
  • Delivery of all marketing material within the agreed timelines
  • Manage all forms of printing
  • Work as a team and autonomously as required
  • Assist manager with other Marketing activities as required

Reporting directly to the marketing manager of the Alchin Long Group you’ll be part of a small but powerful team. As a group we have some very exciting years ahead and we need people like you to help make it happen.

If you’re ready to step into the fast lane and take your career to the next level hit apply now, and tell us why.

Essential Criteria

  • Tertiary qualifications in Graph Design and or marketing
  • 2 -3 years’ experience in a similar position
  • Impeccable attention to detail
  • Experience in the full Adobe suite
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Technical Sales Representative – COWDROY


The Alchin and Long Group is a market leader in the supply of hardware to the Window and Door fabrication industry with offices in New Zealand and Southeast Asia.  The Alchin and Long Group currently has an opportunity for an additional energetic sales person to join its successful Sales team.

The Alchin and Long Group, is the largest privately owned window and door hardware manufacturer in Australia and as a member you will represent the Cowdroy brand.

This role will be based in both the Sydney Metro area and South Coast and reports into the NSW Regional Manager.

The successful applicant will be responsible for maintaining and growing Ryde through to the Northern beaches, Riverwood/Peakhurst, the Eastern Suburbs and Wollongong to Nowra. The key responsibilities of this rewarding new role will include:

  • Successful management and development of allocated territory,
  • Call segments will include aluminium and timber window fabricators, cabinet makers, glaziers, hardware distributors and all product associated markets,
  • Meeting and exceeding sales objectives and KPI’s,
  • Building and maintaining relationships with customers,
  • Timely and accurate reporting, and
  • The ability to work autonomously, (will include some country and interstate travel) from your home base.

A positive attitude and commitment to the role are key ingredients to be successful in this new career.

Applicants will need to be results driven and a strong team player, who will be relied upon to follow through on commitments.

Knowledge of the retail hardware, aluminium window and door industry and/or the timber joinery industry would be an advantage but is not essential, as extensive product training will be provided to the successful applicant.

Closing date for Applications is 21 August 2017

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Mobile Technician – Lock and Roll


Lock and Roll Mobile Technician – Window and Door Repairs

Do you have general carpentry skills? 

Do you love being out and about? 

Do you enjoy working solo while still being part of a team?

We have an exciting opportunity for an experienced mobile technician to be part of our fast-growing service business.

Who are we?

As an Australian family owned business, we operate a number of iconic and best loved brands to numerous markets.  We’ve got a reputation for doing great things for our customers.  We’ve got world leading products and Services, the ambition and drive which comes from decades of putting people at the heart of what we do. 

Operating our brands Azuma, Doric, Cowdroy, Colonial Castings and Lock and Roll from our state of the art head office facility in Sydney’s growing west. Lock and Roll has been servicing the window and door market in the Sydney area for over 10 years.

Due to the ongoing increase in demand we currently have the a rare and exciting opportunity for you to join Lock and Roll as a Mobile Technician.

Who you are?

You will be an energetic and hands on individual who enjoys work variety and engaging with clients.

What will you be doing?

  • General repairs on windows and doors as per assigned work programme.
  • Identify faults and find possible solutions.
  • Liaise with customers in relation to repairs to be undertaken.
  • An ability to make and keep accurate documentation.
  • Good understanding of WHS requirements including reporting of incidents and hazards.
  • Vehicle stock management.
  • Maintain a clean and tidy vehicle.
  • Hours 7:30am – 3:30pm with an opportunity for overtime.

You will receive in-house training on the fenestration industry, our systems, workplace safety and our business processes.  You will work alongside an experienced technician who will teach you the ropes on the road.  You will receive technical support, customer care training, a vehicle, tools and stock.

Essential Criteria

  • A current NSW driver’s license.
  • Presents professionally.
  • Good verbal communication skills and high attention to detail.
  • Good computer skills (e.g. tablet device).
  • Police and working with children background check (we will arrange).
  • A medical fitness certificate (we will arrange).
  • A security license (we will arrange).
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Warehouse Team Leader – Receiving


ALG Receiving Team Leader

We have an exciting opportunity for an experienced Warehouse Team Leader to join our team.  The role will involve ensuring the smooth day-to-day running of our receiving team.

This is an excellent opportunity to demonstrate your skills and ability to lead a team and progress within a well-established company, as long as you have a positive and can do attitude to work.

Who are we?

As an Australian family owned business, we operate a number of iconic and best loved brands to numerous markets.  We’ve got a reputation for doing great things for our customers. 

Our vision is to become a world renowned premium construction product manufacturer and we won’t get there without making sure we have the right people driving it. We’ve got world leading products and the ambition and drive which comes from decades of putting people at the heart of what we do. 

Operating our brands Azuma, Doric, Cowdroy, Colonial Castings and Lock and Roll from our state of the art head office facility in Sydney’s growing west.

Who you are?

Ideally, you will have a disciplined attitude and extensive experience working in a hands-on role within a warehouse environment.

What will you be doing?

  • Leading safety.
  • Plan and organises direct labour and resource in bulk warehouse to maintain stock accuracy and to support production (Receiving, Picking and transferring goods).
  • Advise the Warehouse Manager of capacity constraints.
  • Handle Customer and Branch Returns.
  • Liaison between Assembly, Pick and Pack, Accounts and Logistics department.
  • Run and control Cycle counts, Manage variances and system updates.
  • Ensure compliance to agreed systems and procedures.

Essential Criteria

  • Sound knowledge and understanding of Work Health and Safety.
  • Minimum Certificate III/IV in Warehousing and/or Logistics and leadership training.
  • The ideal candidate will have a minimum of 4 years’ experience in warehousing and distribution and have acted as a team leader or leading hand for at least 6-12 months.
  • Hold a current Forklift licence (LF) with a minimum of 2 years’ HR experience and a current drivers licence and own transport.
  • Good knowledge of the Window/Door Security aluminium fabrication industry
  • Time management skills.

As a group, we have some very exciting years ahead and we need people like you to help make it happen.

If you’re ready to join our unique empowering culture, please send a copy of your resume and cover letter to recruitment@alchinlong.com.

Applications close 19 August 2017

About us

Established in 1974, the Alchin Long Group is the parent company of leading global hardware brands Doric, Cowdroy, Colonial Castings, Azuma and Australian-based Lock & Roll.